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Operation & Tech Support

Self-Service Help Desk

Welcome! This is our central hub for all operational processes, tech guides, and common questions. The goal is to get you the information you need, instantly, without having to wait for a reply.

How to Get Help

"Can't find your answer? Here's the process:"

  • Step 1: Search this Knowledge Base.

  • Step 2: Ask Google or ChatGPT (for general "how-to" questions).

  • Step 3: If you're still stuck or something is broken, Submit a Support Ticket Here.

List of DRIs (Directly Responsible Individuals)

IT Support 

  • Tawny Bates 

  • (623) 565-0192

  • tawnybates@yahoo.com

  • Can help with:

    • Mac Products Support 

    • AV Support 

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KidCheck

  • KidPoint (Tina Estrada)

  • (602) 422-3083

  • cestrada4@ymail.com

  • Can help with:

    • Label Printer Issues

    • iPad Issues 

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Printer Maintenance 

  • Christina Mortensen

  • (480) 246-5108

  • cjmortensen96@gmail.com

  • Can help with:

    • Printer Error Messages

    • Schedule Maintenance

    • Order Toner Cartridges

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Thinkific (Leader Track)

  • Ministry Coordinator (Felicite Jones)

  • (907) 602-6170

  • fefe907@hotmail.com​

  • Can help with:

    • Issues Logging In

    • Requesting Access 

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Website Issues 

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WiFi 

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Zoho Campaigns/CRM

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Account Logins & Passwords (LastPass)

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Dropbox

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Spiritual Guidance Requests​

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Security 

FAQ (Frequently Asked Questions)

Software & Systems (How-Tos)

  1. Leadership Handbook: View Here 

  2. MOH Procedures: View Here 

  3. Zoho: How to Pull Reports 

  4. Calendly: Troubleshooting

  5. Brand Logos: View Here

  6. Brand Guides: 

    1. Stonepoint

    2. Life Point

  7. Printer Maintenance: View Here

  8. Meeting Agenda Templates: View Here 

  9. Expense Reimbursements & Purchase Orders: View Here

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